Terms & Conditions
Please read the following terms carefully. These terms outline the relationship between our business and our valued clients. By engaging our services, you agree to the following terms that guide our collaboration. We are committed to transparency, quality, and a seamless experience for every project. Please take a moment to review these terms before proceeding with our services.
‘Supplier’ means ‘Brisbane Custom Signs & Printing’
‘Client’ means a person/s or company who engages the Supplier for services
‘Quotation’ means the offer to provide Goods or/and Services and is provided to the client in writing by the Supplier
‘Estimate’ means the initial estimated projection of costs provided and is not intended as a formal offer to supply
‘Project’ means all work proposed within the scope and purpose of the client’s identified work as described in the quotation
‘Service’ and ‘services’ means the service/s to be provided to the client by the Supplier, as described and otherwise further defined in the quotation
‘Goods’ means any physical products that may be printed or produced as part of a Project (for example, printed materials, printed signs, fabricated signage).
All Quotations are provided by the Supplier free of charge and are valid for 30 days from the date of issue unless otherwise stated. It is the Client’s responsibility to accept the quote in writing. Quotations that are not accepted within the time identified may be subject to amendment. All prices are in Australian Dollars unless otherwise stated. All prices are exclusive of GST unless otherwise stated.
An Estimate may be supplied by the Supplier as a non-binding initial cost estimate to inform the Client of potential costs. The Supplier is not bound to any costs provided in an Estimate. A Quotation may be requested by the Client based on a supplied Estimate. Unless otherwise stated, Quotations are at a fixed cost based on the information provided to the Supplier. The supplier reserves the right to adjust the Quotation after a Quotation has been accepted if new information becomes available relevant to the costs of providing the Services.
3. INVOICES & PAYMENT
Once a Quotation is accepted, an invoice will be issued to the client for all work to be completed by the Supplier. All invoices are payable prior to the Supplier commencing production unless otherwise agreed. Work on the project will begin once the payment has been received and relevant approvals are received in writing. Credit card processing fees may apply if the client chooses to pay by credit card.
The client is responsible for all debt collection fees, legal fees and court fees that may be incurred as a result of the client’s failure to pay invoices within 14 calendar days of the due date of the invoice (as noted on the invoice from the Supplier). Additionally, the Supplier may charge the Client interest on overdue debts at a rate of 10% per annum, calculated daily. All work remains the property of the Supplier until payment has been made in full by the Client.
Please let us know if you have any difficulty paying the invoice by the due date. We are happy to accommodate reasonable requests for adjustments to the due date.
4. CONFIDENTIAL INFORMATION
The Supplier and the client both acknowledge that during business dealings they may receive certain confidential information and materials from the other party. Each party, including its agents and employees, agrees to hold and maintain in strict confidence all Confidential Information and shall not disclose Confidential Information to any third party or use any Confidential Information except as may be necessary to perform its obligations under the Quotation, and as may be required by a court or governmental authority. Confidential Information does not include any information that is in the public domain or becomes publicly known through no fault of the receiving party or is otherwise properly received from a third party without an obligation of confidentiality. The Supplier will make reasonable measures to protect Confidential Information by using industry-leading IT systems.
Every possible is made by the Supplier to meet required deadlines. It is the client’s responsibility to notify the Supplier of deadlines prior to the commencement of the project so that the Supplier can advise turnaround times. We recommend additional time be built into any critical timelines in case of unexpected delays. The Supplier will strive to meet all deadlines and initial timeframe estimates and will provide notice at the earliest opportunity to the Client regarding any delays that arise.
Additional charges may apply if the Supplier is required to expedite work faster than normal turnaround times in order to meet deadlines. Additional charges may also apply for delivery surcharges incurred to meet deadlines. The Supplier will not be liable or held responsible for any deadlines not met, or any costs incurred as a result, due to circumstances beyond the Supplier’s control, such as illness, injury, client delay, machine break-down, third-party (including delivery companies) or sub-contractor turnaround times.
Final approval of artwork and acceptance of the Quotation must be provided to the Supplier in writing before any work is printed or produced. Unless otherwise agreed, the Supplier cannot commence production until payment for Services is received.
All artwork proofs or mockups presented by the Supplier are created to the very best of the Supplier’s ability and knowledge. The client must confirm in writing that they approve or require revisions to supplied proofs. Work will not proceed until written approval is provided to the Supplier.
Due to variations in computer settings, on-screen colour proofing may differ between monitors and devices, and can differ from the final printed result. The Client acknowledges that on-screen proofing is not an accurate representation of the final printed project and that the Supplier is not responsible for any colour variations that may occur between on-screen proofs and the final printed outcome. Where applicable, hard copy proofs may attract an additional cost. Hard copy proofs are recommended for most printing projects over $1000. The Supplier will happily press-check supplied files where feasible and where requested, to help ensure consistency and the best possible printed outcome.
Any and all corrections, changes or amendments to a project must be provided to the Supplier in writing. Revisions deemed by the Supplier to be substantial revisions or revisions to the specifications of the project may require a revision to the quotation. A revised quote will be issued for substantial revisions. Should the client choose not to proceed with the project, an invoice will be issued for work that has been completed to date.
8. ERRORS & OMISSIONS
Whilst all care is taken by the Supplier in producing proofs and final artwork, it is understood that the client assumes and accepts liability for any and all errors not corrected. The client is responsible for proof reading proofs and identifying any errors or omissions, prior to final approval. Final artwork is not printed or produced into final products until final approval of artwork is provided to the Supplier in writing – verbal approvals cannot be accepted. Should the client request a project reprint, the Client is solely responsible for payment of all associated costs. The Supplier cannot issue credit or refunds for printing of approved work.
The Supplier will make reasonable efforts to correct any errors caused by errors or oversights made by the Supplier.
9. PRINTING & PRODUCTION
We strive to provide top-quality projects and may collaborate with trusted partners specialising in specific production aspects as required. This may include design, printing, fabrication, specialised finishing, installation and delivery services. Rest assured, our partners share our dedication to excellence.
The Supplier reserves the right to engage third-party providers for certain production processes as needed. Throughout production, we maintain strict quality control and oversight to ensure that every project meets or exceeds your expectations outlined in the Quotation.
Please note, while we may collaborate with our trusted partners, your primary contact remains with the Supplier. We handle all communication, coordination, and final quality checks for a seamless experience.
Where required, installation of Goods (signs, vinyl, etc.) may be arranged by the Supplier or by the Client. The Supplier is not responsible for incorrect sizes of Goods where the Supplier has relied on Client-supplied measurements. For large signage jobs we recommend that the Client requests the Supplier perform a site audit and take measurements (additional fees apply). If the Supplier makes an error in production or in measurements, the Supplier will take all reasonable measures to rectify the issue to the satisfaction of the Client.
Where the Supplier is engaged by the Client to install the Goods, the Supplier will install the signs to the industry standard of quality. We are committed to safety, professionalism and high-quality results for all installations.
Where a site audit has not been performed by the Supplier, the Supplier may pass on any additional costs incurred during installation that were not part of the initial Quote. Minor variations (20% or less of the total installation cost) will be assumed approved by the Client to ensure we can continue installation without delays. For major variations (more than 20% of the total installation cost) the Supplier will make all reasonable attempts to contact the Client to request approval for the additional cost before proceeding with the installation.
11. LICENCES, APPROVALS AND REGULATIONS
Any approvals or licences required by body corporates, owners, landlords, local council, state government or other parties are the responsibility of the Client. Various laws also apply both to permanent and temporary signage and also to the distribution of marketing and other printed materials. It is the Client’s responsibility to comply with all relevant laws that may apply to the displaying or distributing of printed products.
The Supplier is not liable for any additional costs or fines incurred due to failure to obtain necessary licenses or approvals, or failure to follow relevant rules and regulations.
12. ARTWORK AND PRODUCTION FILES
Where the Client is providing print-ready files to Supplier for printing, the Supplier is not responsible for any print issues caused by incorrectly supplied files. Examples of potential printing variations may include, but not limited to, colour variations due to RGB colours in supplied artwork, transparencies printing not as intended, incorrect use of overprint, and low resolution images. Files provided by the Client to the Supplier for use in high quality print reproduction must be supplied at a minimum resolution of 300dpi at actual size or in an appropriate vector artwork format. Additional charges may apply where the Supplier is required to manipulate or convert client supplied files to ensure they are press-ready. The Client accepts that the Supplier is not responsible for any Client supplied images that do not print as expected.
The Supplier will make all reasonable attempts to perform pre-press checks on files and advise of issues. For larger print jobs we recommend requesting a physical printed proof prior to approving the full production run (additional charges apply). For information on print-ready artwork requirements refer to our file specs here: http://brisbanecustomsigns.com.au/artwork
The Supplier will only release or supply any working files used in the creation of a project (such as Adobe Illustrator, InDesign, or Photoshop files) if specified in the quotation provided. Working files attract additional charges. High-resolution PDF’s of a completed project can be supplied upon final payment, at the client’s request. Upon project completion, the Supplier securely backs up and stores all associated files, but cannot guarantee that files will be available after project completion.
13. USE OF IMAGES
The Supplier can not use images that violate copyright. The Client is responsible for obtaining all necessary permissions for images supplied. Client supplied images must be sourced from reputable stock photography libraries, or the client must be the copyright holder or have written permission from the copyright holder to use the image/s for commercial purposes. The Supplier can source appropriately licensed, professional stock photography and other images as required. Professional stock photography that is not accounted for in the initial quotation attracts an additional cost which is payable by the client. The Supplier will not be liable for any copyright infringement that may occur from printing client-supplied images.
14. INCOMPLETE & CANCELLED PROJECTS
The Client, within 14 calendar days of receipt of each proof, shall notify the Supplier of any corrections, changes or amendments the client wishes to be made. Should the Client fail to contact the Supplier within 14 calendar days of receipt of proof/s, and notify the Supplier of any corrections, changes or amendments, or of final proof approval, the Supplier reserves the right to consider the project finalised, and issue an invoice for payment of work completed. In the event of a project termination by either party, the Supplier will issue an invoice for all work completed up to the date of cancellation, and payment of this invoice is required by the Client. Where a project has commenced production/printing, the Client is liable for any costs incurred to date up to the full cost of the project. Where a cancelled project has already been paid in full by the Client, the Supplier will issue a Credit Note for any refund if applicable. The Client’s payment obligation applies to all work completed up to the date of cancellation.
15. ADDITIONAL COSTS
Changes to the scope of the Project by the Client may result in additional costs being incurred. Where additional costs are incurred after acceptance of a quote the Client agrees to make additional payment as soon as reasonably possible. Additional fees may include delivery fees due to change of address, redelivery required, or urgent delivery requested, additional costs due to changes to printing/production specifications, additional number of artworks than quoted, additional artwork/design costs, additional equipment or time required for installation.
The Client agrees to indemnify and keep indemnified the Supplier, its servants and agents in respect of any claim or demand made or action commenced by any person (including, but not limited to, the Client) against the Supplier or, for which the Supplier is liable, in connection with any Loss arising from or incidental to the provision of Goods and/or Services or the subject matter of this agreement including, but not limited to any legal costs incurred by the Supplier in relation to meeting any claim or demand or any party/party legal casts for which the Supplier is liable in connection with any such claim or demand.
The Supplier retains the right to publish and display any client projects in the Supplier’s portfolio, website, social media, and other media or exhibits. The Client may request in writing to the Supplier that the Supplier does not use their work in promotions. Upon receiving such a request the Supplier will make a note to refrain from using Client images in promotions and make reasonable efforts to remove any existing promotion from web site or social media within 2 business days.