Terms & Conditions

Please read the following terms carefully. These terms outline the relationship between our business and our valued clients. By engaging our services, you agree to the following terms that guide our collaboration. We are committed to transparency, quality, and a seamless experience for every project. Please take a moment to review these terms before proceeding with our services.

1. DEFINITIONS

‘Supplier’ means ‘Brisbane Custom Signs & Printing’
‘Client’ means a person/s or company who engages the Supplier for services
‘Quotation’ means the offer to provide Goods or/and Services and is provided to the client in writing by the Supplier
‘Estimate’ means the initial estimated projection of costs provided and is not intended as a formal offer to supply
‘Project’ means all work proposed within the scope and purpose of the client’s identified work as described in the quotation
‘Service’ and ‘services’ means the service/s to be provided to the client by the Supplier, as described and otherwise further defined in the quotation
‘Goods’ means any physical products that may be printed or produced as part of a Project (for example, printed materials, printed signs, fabricated signage).

2. QUOTATION

All Quotations are provided by the Supplier free of charge and are valid for 30 days from the date of issue unless otherwise stated. Fees may apply where a site visit is required in order to gather requirements for the quotation. It is the Client’s responsibility to accept the quote in writing. Quotations that are not accepted within the time identified may be subject to amendment. All prices are in Australian Dollars unless otherwise stated. All prices are exclusive of GST unless otherwise stated.

An Estimate may be supplied by the Supplier as a non-binding initial cost estimate to inform the Client of potential costs. The Supplier is not bound to any costs provided in an Estimate. A Quotation may be requested by the Client based on a supplied Estimate. Unless otherwise stated, Quotations are at a fixed cost based on the information provided to the Supplier. The Supplier reserves the right to adjust the Quotation after a Quotation has been accepted if new information becomes available relevant to the costs of providing the Services.

3. INVOICES & PAYMENT

Once a Quotation is accepted, an invoice will be issued to the Client for all work to be completed by the Supplier. All invoices are payable prior to the Supplier commencing production unless otherwise agreed. Work on the project will begin once the payment has been received and relevant approvals are received in writing. Credit card processing fees may apply if the Client chooses to pay by credit card.

The Client is responsible for all debt collection fees, legal fees, and court fees that may be incurred as a result of the Client’s failure to pay invoices within 14 calendar days of the due date of the invoice (as noted on the invoice from the Supplier). Additionally, the Supplier may charge the Client interest on overdue debts at a rate of 10% per annum, calculated daily. All work remains the property of the Supplier until payment has been made in full by the Client.

Please let us know if you have any difficulty paying the invoice by the due date. We are happy to accommodate reasonable requests for adjustments to the due date.

4. CONFIDENTIAL INFORMATION

The Supplier and the Client both acknowledge that during business dealings they may receive certain confidential information and materials from the other party. Each party, including its agents and employees, agrees to hold and maintain in strict confidence all Confidential Information and shall not disclose Confidential Information to any third party or use any Confidential Information except as may be necessary to perform its obligations under the Quotation, and as may be required by a court or governmental authority. Confidential Information does not include any information that is in the public domain or becomes publicly known through no fault of the receiving party or is otherwise properly received from a third party without an obligation of confidentiality. The Supplier will make reasonable measures to protect Confidential Information by using industry-leading IT systems.

5. REFUNDS & CANCELLATIONS

If a project is cancelled before production has commenced, we may issue a partial refund, less any costs incurred (such as design, setup, or administrative fees).
If a project has entered production, refunds may not be possible, as materials, printing, and labour costs have been incurred. If a partial refund is possible, we will assess it on a case-by-case basis.
Clients who believe they are eligible for a refund must submit their request in writing within 14 days of cancellation.
If payment was made via credit card, refunds will be processed back to the original payment method in line with card network (Visa, Mastercard, Amex) and Stripe policies.
Any chargebacks or disputes initiated without prior communication may result in additional fees to cover administrative and legal costs.
By proceeding with payment, you acknowledge that our refund and fulfilment policy aligns with industry standards and payment provider requirements.

6. DEADLINES

We strive to meet all deadlines and will provide notice at the earliest opportunity regarding any delays. The Supplier is not responsible for missed deadlines due to unforeseen circumstances such as machine breakdown, client delays, or third-party service failures including delivery delays. Unless otherwise stated all delivery estimates are just estimates. Once a parcel leaves our premises, delivery timing may be outside of our control. Expedited work may incur additional charges. For critical deadlines we recommend notifying us straight away of any deadlines, allowing as much time as possible for unexpected delays, and discussing alternative delivery options such as point to point courier, pick up, or arranging your own courier service.

7. PROOFS

All artwork proofs or mockups presented by the Supplier are created to the best of our ability. Clients must approve or request revisions in writing. Work will not proceed until written approval is provided.

On-screen colour proofs may differ from the final printed result due to variations in monitor settings. The Client acknowledges that on-screen proofing is not an accurate representation of the final printed project. Where applicable, hard copy proofs may be requested at an additional cost.

8. COLOUR ACCURACY & VARIATIONS

We take all reasonable steps to ensure accurate colour representation in printing. However, due to differences in materials, printing processes, and production batches, some colour variation may occur.
Colours viewed on screens may not exactly match printed results due to variations in digital display settings.
While we adhere to industry standards, we are not responsible for reasonable colour variations between print runs, stocks, or printing methods.
Clients with specific colour requirements should discuss their needs in advance to explore the best options available including using Pantone colour matching (this is commonly used in most of our fabric printing including tablecloths, media walls, windflags and more), colour matching against a specific colour swatch for offset printing, or requesting a physical printed proof (a small degree of colour variation may still apply between print runs).

9. ERRORS & OMISSIONS

The Client assumes responsibility for reviewing all proofs and final artwork. The Supplier is not liable for errors not corrected before final approval. Should reprints be required, the Client is responsible for all associated costs.

10. PRINTING & PRODUCTION

The Supplier may engage trusted third-party providers for production, printing, fabrication, and delivery services. Throughout production, we maintain strict quality control and oversight. The Client’s primary contact remains with the Supplier.

All printing and signage is printed in Australia wherever possible. However, a small number of specialised products (such as certain custom merchandise and promotional products) may be produced overseas where required.

11. INSTALLATION

Installation may be arranged by the Supplier or the Client. The Supplier is not responsible for incorrect sizes if Client-supplied measurements are used. Additional costs may apply if unexpected variations arise during installation.

If installation cannot proceed as scheduled due to incorrect measurements provided by the Client, unsuitable site conditions, or any unforeseen issues beyond the Supplier’s control, the Client may be liable for additional costs, including travel expenses, delays, and any necessary adjustments made on-site. In cases where modifications are required on-site (e.g., cutting signage to fit, reprinting due to incorrect specifications), the Client agrees to cover the additional costs incurred. The Supplier will make reasonable efforts to notify the Client of any additional charges before proceeding with modifications.

12. LICENCES, APPROVALS AND REGULATIONS

It is the Client’s responsibility to obtain all necessary approvals, licences, and permissions for signage installation or printed materials distribution. The Supplier is not liable for any fines or additional costs resulting from non-compliance.

13. ARTWORK & FILE REQUIREMENTS

Clients must provide print-ready files that meet industry standards. The Supplier is not responsible for print issues caused by incorrectly supplied files. Additional charges may apply for necessary file adjustments.

For further details, visit: http://brisbanecustomsigns.com.au/artwork

14. USE OF IMAGES

Clients must ensure they have appropriate copyright permissions for any images supplied to us. The Supplier is not liable for any copyright infringements arising from Client-supplied content.

15. ADDITIONAL COSTS

Changes to project scope may incur additional costs. The Client agrees to make additional payments for changes, including but not limited to artwork adjustments, urgent delivery, material changes, or extra costs incurred at installation (refer to Installation section above).

16. INDEMNITY

The Client indemnifies the Supplier against any claims arising from the provision of Goods and Services, including legal costs incurred by the Supplier.

17. PROMOTION

The Supplier may display completed projects in its portfolio, website, or social media. Clients may request in writing to opt out of promotional use.