FAQsAnswers to some of our most frequently asked questions
How do I order?
Please complete the quote request form and we’ll email you your custom quote. If you’d like to proceed with the quote, just let us know by reply email and we’ll send you an invoice that can be paid by credit card or bank deposit. Please feel free to give us a call if you have any questions, but for quote requests, we recommend completing the quote request form or sending us an email. If you’re unsure of what you need, please send through as much detail as you can and we can offer our recommendations.
Do you do onsite measure and quotes?
We are able to do onsite measure and quote (also called a site survey or audit) in the South East Queensland region including Brisbane, Sunshine Coast and Gold Coast. Prices start from $240 +GST. However, an onsite measure and quote may not be needed. If you’re able to provide photos and/or approximate measurements this is usually sufficient for quoting purposes. We will advise if we require a site audit prior to printing or installation.
How do I pay?
We require a payment prior to commencing production for most jobs. For larger jobs, a 50% deposit is required before we commence work, with balance on completion. You can pay by credit card (additional charges apply) or by bank transfer. Once you’ve confirmed that you’re happy to accept the quote, we will send you an invoice that includes payment details.
How long will my job take?
Production times vary from job to job, and will generally take anywhere from 2 days to 2 weeks. Most typical jobs are completed within 1 week. If you have a deadline please let us know in advance when requesting a quote and when placing your order.
Help! I need something urgently!
If you need something urgently, please give us a call and we’ll see what we can do to help. In some instances, we can turn around jobs in 1-2 days, and we have same-day and next day courier options to some areas (additional charges apply).
Can you do samples?
We can provide generic samples of many of our products so you can see the quality. We can also offer printed proofs and custom printed samples for some of our products. Charges may apply.
I need something custom that is not listed on your website, can you help?
We sure can! We can create custom printing and signage products to your specifications, just send us the details of your project and we will put together a custom quote.
Do you deliver Australia-wide?
We sure do! We include free delivery to one point within Australia per order. We’re also able to do split delivery if you have multiple delivery locations (additional charges apply). If your printing and signage is for an event/exhibition, we can deliver directly to your venue. Note that additional delivery fees may apply for large signage items to certain locations. Please advise your delivery location when requesting a quote.
Design & Printing
Do you do graphic design?
We sure do! Our experienced team of graphic designers can create a design to your specifications. Please refer to our graphic design page for further details.
I’ve been told my logo isn’t suitable for signage printing - can you help?
If your logo is too small or low resolution, it may not be big enough for large-format printing. If it is not in a vector format (eg. AI or EPS file type) it may not be suitable for cutting (eg. router or laser cut signage). In most cases, we are able to convert your file, either for free or for a nominal charge.
What if I already have a graphic designer?
That’s OK too! You’re welcome to provide your own print-ready artwork. Please refer to our print specifications page for details of our print requirements. If you’re unsure if your print-file is suitable, please email it to us and we will check it free of charge.
What if I want to do my own graphic design?
That’s OK too, please send us through your artwork and we will check if it is suitable for printing. For best results we do recommend using a qualified graphic designer to ensure that print files are set up correctly, as printing problems can arise as a result of files not meeting printing specifications.
How much does graphic design cost?
Basic design (eg. simple text and logo placement) and print setup is included free of charge on some products, otherwise design is charged on an hourly basis. Please contact us with some details of your project and we will provide you with a quote.
Can you do colour matching?
If you have a specific colour you’d like us to print, please provide us with a Pantone colour code and we will try our best to match it as closely as possible, but we can’t make any guarantees. The majority of our printing is done using the CMYK colour system, so matching Pantone colours precisely is not possible for all products. There will nearly always be some colour variations between screen and print, and between different printers and printing mediums. Please get in touch to discuss options if you have particular colour matching requirements.
Will my signage be weatherproof?
We have a range of indoor and outdoor signage options including signs that are designed to withstand our harsh Queensland climate. Please let us know how you intend to display your sign (eg. Long term vs short term use, indoor vs outdoor, permanent outdoor vs temporary display, etc), so that we can recommend the best product for your needs.
How long will my signage last?
We offer a range of different signage options to suit different requirements. For additional UV protection we also offer polymeric UV laminate. All of our ACM signs are laminated by default.
Can you install my signage?
Yes, we offer signage installation services in the South East Queensland region including Brisbane, Gold Coast and the Sunshine Coast. You’re also welcome to source your own installers. Some of our products are suitable for DIY installation. Installation is quoted separately with pricing starting from $300 +GST.