FAQs

We are able to do onsite measure and quote (also called a site survey or audit) in the South East Queensland region including Brisbane, Sunshine Coast and Gold Coast. Prices start from $240 +GST. However, an onsite measure and quote may not be needed. If you’re able to provide photos and/or approximate measurements this is usually sufficient for quoting purposes. We will advise if we require a site audit prior to printing or installation.

We require a payment prior to commencing production for most jobs. For larger jobs, a 50% deposit is required before we commence work, with balance on completion. You can pay by credit card (additional charges apply) or by bank transfer. Once you’ve confirmed that you’re happy to accept the quote, we will send you an invoice that includes payment details.

Production times vary from job to job, and will generally take anywhere from 2 days to 2 weeks. Most typical jobs are completed within 1 week. If you have a deadline please let us know in advance when requesting a quote and when placing your order.

If you need something urgently, please give us a call and we’ll see what we can do to help. In some instances, we can turn around jobs in 1-2 days, and we have same-day and next day courier options to some areas (additional charges apply).

We can provide generic samples of many of our products so you can see the quality. We can also offer printed proofs and custom printed samples for some of our products. Charges may apply.

We sure can! We can create custom printing and signage products to your specifications, just send us the details of your project and we will put together a custom quote.

We sure do! We include free delivery to one point within Australia per order. We’re also able to do split delivery if you have multiple delivery locations (additional charges apply). If your printing and signage is for an event/exhibition, we can deliver directly to your venue. Note that additional delivery fees may apply for large signage items to certain locations. Please advise your delivery location when requesting a quote.

If your logo is too small or low resolution, it may not be big enough for large-format printing. If it is not in a vector format (eg. AI or EPS file type) it may not be suitable for cutting (eg. router or laser cut signage). In most cases, we are able to convert your file, either for free or for a nominal charge.

That’s OK too! You’re welcome to provide your own print-ready artwork. Please refer to our print specifications page for details of our print requirements. If you’re unsure if your print-file is suitable, please email it to us and we will check it free of charge.

That’s OK too, please send us through your artwork and we will check if it is suitable for printing. For best results we do recommend using a qualified graphic designer to ensure that print files are set up correctly, as printing problems can arise as a result of files not meeting printing specifications.

Basic design (eg. simple text and logo placement) and print setup is included free of charge on some products, otherwise design is charged on an hourly basis. Please contact us with some details of your project and we will provide you with a quote.

If you have a specific colour you’d like us to print, please provide us with a Pantone colour code and we will try our best to match it as closely as possible, but we can’t make any guarantees. The majority of our printing is done using the CMYK colour system, so matching Pantone colours precisely is not possible for all products. There will nearly always be some colour variations between screen and print, and between different printers and printing mediums. Please get in touch to discuss options if you have particular colour matching requirements.

We offer a range of different signage options to suit different requirements. For additional UV protection we also offer polymeric UV laminate.  All of our ACM signs are laminated by default.

Yes, we offer signage installation services in the South East Queensland region including Brisbane, Gold Coast and the Sunshine Coast. You’re also welcome to source your own installers. Some of our products are suitable for DIY installation. Installation is quoted separately with pricing starting from $300 +GST.